Delivery of Orders
We use speed courier service (ACS courier) for all Orders delivered in Greece and registered air mail for all orders delivered abroad.
i. Order tracking
After your order is verified it will be prepared for delivery. Once it is handed to the courier or mail service you will be notified with the tracking details.
ii. Shipping Costs
For orders over 100 € shipping is free.
For orders under 100 € the shipping fees are: 5€ for shipping within Greece with ACS Speed Courier ,
6€ International registered air mail shipping with Helenic Post
iii. Delivery time
Orders are delivered from Monday to Friday during business days and hours. The estimated delivery time is three (3) to ten (10) working days from the day your order is verified. The estimated delivery time may extent in case of special orders for which estimate delivery time will be given by us when we verify the order.
Our jewellery is crafted by us so we always carry out stringent quality checks on every product before shipment or delivery. However, if any of our products is delivered to you with a defect you must follow the process of returning defective products as described below in Article B.i.
In any case, you should be aware that the amount paid for the defective product shall not be reimbursed if it is possible to correct the defect or replace the defective product with a new one. Our warranty does not cover products that have been damaged by neglect, misuse or normal wear tear or any damage resulted by improper use by the Customer. If the condition of the product is deteriorated due to your handling, we may choose to offset the price paid.
We provide clear and detailed instructions and all possible information on the nature, quality and details of each product delivered. If the default of the product is not due to us, then any repair or replace of such product can be arranged with an additional cost.
B. Product return policy
Our E – Shop is designed so each User has the ability to have as much information as it is possible. Nevertheless, sometimes you may need to return a product. In such a case you need to follow the following return policy:
i. Return of defective products
If a product delivered to you with a defect, then we will either arrange to repair the product or to replace it (at our sole discretion). In such a case:
– You must notify us immediately and in any event within three (3) calendar days from delivery of the faulty product and the type or nature of fault by sending us an email at email@example.com. The overall time for the product return should not exceed ten (10) calendar days from the date of delivery for orders delivered in Greece and fifteen (15) days for orders delivered abroad. The product should return by registered mail in its original packaging and with all its shipping documents. Upon receipt of the product we will immediately check to ascertain the defect reported and we will communicate with you to confirm the defect or to inform you that the product is not defective or we didn’t cause the fault (in that case you may be charged for the additional shipping cost). If the product is defective we shall repair it and send it back to you free of charge. If it is not possible to repair it in a reasonable time we will replace it or refund you.
– Please be aware that a product shall be considered defective if it was damaged during the manufacturing or delivery process, or it was delivered in a different situation than that provided or we delivered a different product than that ordered. For example, if you have damaged your ring by washing your hands with a detergent that resulted in a change of color, then it is not covered by the warranty. Moreover, our warranty does not cover any products not purchased directly from our E-Shop (second hand products) and any damage caused by your adding any particles to the product received.
ii. Non-defective product return
- You can return any product purchased from our E-Shop within 14 days of delivery for a full refund of the price paid (excluding any premium paid for non-standard delivery). In such case you shall only pay the return shipping cost. The 14 days period begins on the date the product is delivered to the Customer. In such a return you should inform us in writing by email us at firstname.lastname@example.org.
- The product must be returned in its original packaging, not used, undamaged and with all its shipping documents We will then fully refund you within 14 days from the day we have received back the product. In the event that a product is returned damaged, altered or incomplete, we have the right to claim compensation, the amount of which will be determined by the condition of the product returned.
We accept product modification or replacement due to incorrect size provided that the relevant product has been shipped to us within 10 calendar days in excellent condition.
This service is free of charge except for the shipping cost from you to us.